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Shipping & Returns

Terms & Conditions

Freight

3M's delivery terms are ExWorks 3M's plant. Unless otherwise instructed, shipments will be made via ground Care, with transportation charges prepaid by 3M and added to Buyer's invoice.

Transportation charges for shipments outside the continental USA (i.e. Alaska and Hawaii) are the responsibility of the Buyer.

Transportation charges for air freight shipments to any destination are the responsibility of the Buyer.

Orders for filtration products, residential water treatment products, replacement parts, and/or media may qualify for free freight allowed (FFA) under the following conditions:

  • Order must ship to a single address, with a single requested ship date.
  • Orders of $2,000 or more qualify for FFA.
  • Use of Free Freight Allowed (FFA) promotion codes offered by 3M.

Shipping Method

We offer three shipping methods for most items:

  • Standard Ground Shipping (3 to 7 business days)
  • 2- to 3-Day Shipping (2 to 3 business days)
  • 1-Day Shipping (1 business day)

Order Revision Policy

An order revision request is defined as any product or quantity of product being added to or deleted from the original order received by 3M Customer Care.

All order revision requests must be received by 3M Customer Care within 2 hours of receipt of the original order by 3M Customer Care. 3M?s ability to accommodate the order revision request is subject to the current status of the original order. If 3M is unable to accommodate the revision request, the revision request will be treated as an entirely new order subject to all 3M standard order policies.

All order revision requests should be clearly marked or identified as such in communication.

Shipping Damage Claims Policy

3M's delivery terms are FOB ExWorks 3M's plant. Delivery to a common carrier shall constitute delivery to the Buyer and all risk of loss or damage in transit shall be borne by the Buyer. All shipping damage claims, whether damage is concealed or not, are the responsibility of the Buyer. Any carton damage or shortages should be noted on the bill of lading at the time of receipt. If concealed damage or loss is noted after carrier departure, the Buyer should contact carrier immediately.

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