Frequently Asked Questions
How can I find an Authorized Aqua-Pure Distributor?
Visit the “Where to Buy” section of this website to find a local authorized Aqua-Pure distributor near you.
How do I know if I need a filtration system?
Your public water authority does the best it can to provide you with water that is free of disease-causing pathogens and sediment. However, water that is passed through a series of distribution lines to reach your home may contain sediment. Therefore, a sediment reducing filter is advisable on the incoming water line. An Aqua-Pure sediment reduction filter can help protect washers and seals from premature wear, it can help prevent aerators and valves from plugging and help keep your water heater from collecting excessive sediment.
How do I know what size filter to use?
For a home with 1-2 bathrooms, an Aqua-Pure sediment filter that holds one cartridge, such as the AP101T or AP11T, is appropriate. A home that has 3-4 bathrooms will probably require a two cartridge sediment filter such as the AP102T. If the incoming line size is one inch, then the recently introduced AP902 Sanitary Quick Change Whole House filtration system or the AP801-C is recommended.
What can I do if I have a moderate amount of hardness in my water, but don’t want to use a softener?
There are several Aqua-Pure filtration products that incorporate a scale inhibition agent. These cartridges, like the AP420, utilize two important mechanisms to help inhibit scale and corrosion: one that helps prevent scale from forming and one that treats the surface of the piping to help prevent the negative effects of hard water scaling or corrosive water. In addition, Aqua-Pure Scale and Corrosion cartridges incorporate a progressive porosity pre-filter for premium sediment reduction and long life.
Which sediment cartridge should be used?
The AP110, supplied with the Aqua-Pure AP11T, AP101T filtration systems, is considered a standard cartridge for use on most “normal” water supplies. That is, those that don’t have visible particles. If visible particles are evident, and symptoms such as clogged aerators are noted, then the coarser AP124 should be used. If water appears cloudy, then use the finer AP1003 cartridge or very fine AP1001 cartridge.
How often should a sediment cartridge be changed?
Sediment cartridges should be changed when a drop in water pressure is noticed, or every 3 to 4 months, whichever occurs first.
How often should a taste/odor cartridge be changed?
Taste/odor cartridges should be changed when the off taste or odor returns, when a drop in pressure sediment is noticed, or every 4 to 6 months, whichever occurs first.
Will an Aqua-Pure® sediment filter stop the red/brown stains on the fixtures and laundry?
Water that appears to be clear but causes stains when allowed to sit, such as in the toilet or where hot water and chlorine bleach are used, contains dissolved iron. Because this iron is not in a particle form, but dissolved into the water like salt is in sea water, treatment other than a particle filter is needed. Consult your Aqua-Pure representative or visit www.aquapure.com/watersample about a water analysis to determine the best treatment for this or other contaminants.
Can lead be removed from the whole house?
The greatest risk of lead is through ingestion. It was only as recent as 1987 that the use of lead solder was prohibited. In any home built before that time, lead could be reintroduced into the water after a whole-house lead reduction system filter. In addition, the chemical reaction that takes place to reduce lead takes some time. The high flow rates required for whole-house reduction makes lead impractical to treat for the whole-house. Since lead poses the greater risk when ingested, it makes sense to focus treatment at the point of use, such as the kitchen or bath faucet.
Can Aqua-Pure housings be installed horizontally or upside down?
Aqua-Pure filters will operate in any orientation. However, for any position other than the vertical and upright, drainage of the filter housing and proper seating of the cartridge have to be considered when changing cartridges.
Can the sediment cartridge be cleaned by back-flushing or any other means?
Yes! Washing large particles of contaminant off the outside surface of the cartridge or Back-flushing will extend the cartridge life, but eventually the cartridge will be blocked completely and will have to be thrown away. Contaminants trapped in the depth of the cartridge is difficult to remove by back-flushing. Back-flushing more than once is usually not effective. Once the full depth of the cartridge is blocked, the cartridge will have to be thrown away and replaced with a clean one.
How do I stop a leak between the filter system head and cartridge housing?
Separate the head and the cartridge housing and inspect the o-ring/gasket for tears, crimps or kinks. If any of these exist, you need to replace the o-ring/gasket. If the o-ring/gasket appears to be in good condition, you can lubricate it with food grade vegetable oil, xx grade lubricant or even water.
How long does it a Reverse Osmosis Filtration System take to make the RO water?
It takes approximately 24 hours to fill the storage tank (2.5 gallons) when empty. The production is at a steady drip rate.
How often do you need to replace the Reverse Osmosis Filtration Systems filters?
The pre and post filters should be replaced every 6 to 12 months. The membrane should be replaced every 2 to 3 years.
What does the Reverse Osmosis Filtration System remove?
The RO will remove approximately 95-99% of the total minerals in the water, such as: .
Do you have any water softeners that do not use salt?
No, all of our water softeners use a salt based regeneration system, but potassium chloride is an acceptable alternative to standard replacement softener salt.
Can you use Potassium Chlorides in your water softeners?
Yes, you can use potassium chloride salts in our water softeners. You do have to increase the salt setting by 3 pounds to compensate for the lower efficiency.
What kind of salt do you use in your water softeners?
Our water softeners are designed to use any type of salt. Ex: Rock, Pellet, block. The best salt is Solar Salt and can be found at any home center or water quality service provider.
How much salt do you add to the water softener and how?
The salt storage tank can hold up to 160 pounds of salt. We usually suggest keeping the tank ½ to ¾ full of salt. When starting up a softener we would suggest at least 2 bags of salt (40 pounds each). You just check the salt level periodical and pour a bag in when it looks low.
Can I use Iron reduction salt?
If you have ANY amount of iron in your raw water, you should use the Iron removal salt or an iron reducing media with your salt.
What general maintenance should I do with my water softener?
For optimum performance of your water softener, we suggest cleaning out the brine tank and cleaning the injectors in the softener roughly once a year or at least every other year.
My brine tank is full of water, what should I do?
If the unit is several years old, suggest cleaning brine tank and injectors. After cleaning procedures are done, manually regenerate the softener. If problem still persists, consult senior techs or refer to a service company.
Will the softener make the water taste salty?
No, a properly working softener will not add salt to the water, only sodium (or potassium if using potassium chloride as your reentrant media).
I’m on a Sodium restricted diet or I don’t want extra sodium in the water. What should I do?
Have a licensed plumbing contractor run an untreated line to the cold water faucet in the kitchen. You can also potassium chloride salt instead of sodium chloride. Lastly, you can use a Reverse-Osmosis Filtration System, like the AP-RO5500, as this will reduce the total mineral content in the water.
My water softener is not producing soft water. What do I do?
Clean the brine tank and injectors. Instructions on how to do this can be found in your manual. If the problem persists, contact our senior technical service team or refer to a local water quality service company.